Frequently Asked Questions
COVID and General questions and answers
COVID-19 FAQs
| Questions | Answers |
|---|---|
| How do we ensure the safety of our staff and customers? | You are the best defense against COVID-19. If you or any of your guests are not feeling well (fever, cough, see the full list of symptoms at the CDC website here) please cancel your experience for a full refund. (Email us at help@flytoppilot.com or call us at 404.494.0237) Mandatory masks and rigurious cleaning complete our processes. |
| Is a mask required? | Yes |
| What is the limit for people in the FlyTopPilot space? | We limit the people in our space to a total of 4 at any giving time. Other guests may wait in the hallway or in the Globe Building’s lobby. |
| How and when is the VR SIM cleaned? | The entire VR SIM is cleaned with medical-grade disinfecting wipes after each SIM Pilot and at the end and beginning of the day. |
| What is available for our customers? | We offer our staff and customers complimentary medical masks and hand sanitizer. |
General FAQs
| Questions | Answers |
|---|---|
| What is a VR SIM? | A VR SIM is our state of the art virtual reality simulator (VR SIM). Each static VR SIM takes one SIM Pilot at a time as the pilot in command of the airplane. |
| What is a SIM pilot? | A SIM Pilot is what we call our customers that fly our VR SIMs. |
| How does a flight experience work? | A flight experience is reserved ahead of time or can be purchased at our location if a VR SIM is available. The flight experience sessions are 55 (most popular), 25 or 110 minutes in duration and additional time can be purchased in 25-minute increments. COMING soon – You will use our FlyTopPilot iOS App or via our FlyTopPilot web app. |
| How many SIM pilots can use a flight experience? | That answer is based on the duration of the flight experience. For a 55-minute experience 1 to 2 SIM pilots, for a 25-minute experience 1 SIM pilot, and for a 110-minute experience 1 to 4 SIM pilots. |
| How old can you be to fly? | You must be at least 10 years old to fly the VR SIM. |
| Can I reserve a SIM? | Yes, all VR SIM experiences must be reserved and paid for ahead of time. Walk-ups are allowed and we will ask you to register, reserve, and pay via the desktop or app. |
| Can I pay with cash? | We only accept major credit cards via our secure SquareUp connection. |
| What airplanes can I fly right now? | You can select from experiences with the military’s F/A-18C Hornet, F-14 Tomcat, P-51 Mustang, and A-10 Thunderbolt. More aircraft coming soon. |
| What simulation packages do you work with right now? | Today, we work with Digital Combat Simulator (military) from Eagle Dynamics and Flight Simulator 2020 (civilian) from Microsoft. |
| Do not see your question? | Please email us your additional questions to at help@flytoppilot.com. |