Frequently Asked Questions

COVID  and General questions and answers

COVID-19 FAQs

Questions Answers
How do we ensure the safety of our staff and customers? You are the best defense against COVID-19.  If you or any of your guests are not feeling well (fever, cough, see the full list of symptoms at the CDC website here) please cancel your experience for a full refund.  (Email us at help@flytoppilot.com or call us at 404.494.0237)  Mandatory masks and rigurious cleaning complete our processes.
Is a mask required? Yes
What is the limit for people in the FlyTopPilot space? We limit the people in our space to a total of 4 at any giving time. Other guests may wait in the hallway or in the Globe Building’s lobby.
How and when is the VR SIM cleaned? The entire VR SIM is cleaned with medical-grade disinfecting wipes after each SIM Pilot and at the end and beginning of the day.
What is available for our customers? We offer our staff and customers complimentary medical masks and hand sanitizer.

General FAQs

Questions Answers
What is a VR SIM? A VR SIM is our state of the art virtual reality simulator (VR SIM). Each static VR SIM takes one SIM Pilot at a time as the pilot in command of the airplane.
What is a SIM pilot? A SIM Pilot is what we call our customers that fly our VR SIMs.
How does a flight experience work? A flight experience is reserved ahead of time or can be purchased at our location if a VR SIM is available. The flight experience sessions are 55 (most popular), 25 or 110 minutes in duration and additional time can be purchased in 25-minute increments. COMING soon – You will use our FlyTopPilot iOS App or via our FlyTopPilot web app.
How many SIM pilots can use a flight experience? That answer is based on the duration of the flight experience. For a 55-minute experience 1 to 2 SIM pilots, for a 25-minute experience 1 SIM pilot, and for a 110-minute experience 1 to 4 SIM pilots.
How old can you be to fly? You must be at least 10 years old to fly the VR SIM.
Can I reserve a SIM? Yes, all VR SIM experiences must be reserved and paid for ahead of time.  Walk-ups are allowed and we will ask you to register, reserve, and pay via the desktop or app.
Can I pay with cash? We only accept major credit cards via our secure SquareUp connection.
What airplanes can I fly right now? You can select from experiences with the military’s F/A-18C Hornet, F-14 Tomcat, P-51 Mustang, and A-10 Thunderbolt. More aircraft coming soon.
What simulation packages do you work with right now? Today, we work with Digital Combat Simulator from Eagle Dynamics. Coming in the near future will be Microsoft Flight Simulator 2020 (MS FS 2020) for additional civilian aircraft.
Do not see your question? Please email us your additional questions to at help@flytoppilot.com.